Frequently Asked Questions
Q:
How do I register to your website?
A:
Go to our website’s homepage and click on the “Register now” button. You will have to fill out the registration form (name, date of birth, e-mail address...). After we review your information, we will send you a confirmation e-mail, after which you’ll be a registered member at careonlinemarket.com.
Q:
Do I need to register to your website in order to buy a product?
A:
It is not obligatory for you to register if you wish to buy a product from our website.
Q:
What benefits do I have for registering to careonlinemarket.com?
A:
You will have your own personal profile where you can, among other things, edit your address and payment information, view your order details, and have a wish list for future use.
Q:
What is a shopping cart?
A:
An online shopping cart allows you to select and add products for eventual purchase later on. After putting items in a shopping cart, it calculates a total for your order, including shipping and handling charges.
Q:
How can I order a product from your website?
A:
Ordering a product is very simple. You just choose the product you wish to buy and click on the “Buy product” button. Then you will need to fill out the form with the order information. After you fill out the form, you need to click on “Submit”, after which the order confirmation e-mail will be sent to your e-mail address.
Q:
What payment options can I use?
A:
You can use credit cards such as Master Card, VISA, American Express, Discover. Your orders may be paid for via PayPal, as long as PayPal services are available at your country.
Q:
When will I be charged?
A:
After you fill the form and submit your order, we will put an authorization hold on your credit card. After we review and accept your order, your credit card will be charged.
Q:
What is a payment autorization?
A:
Payment authorization is only a pending charge. We use payment authorization to make sure we can charge you succesfully after reviewing your order.
Q:
How can I cancel my order?
A:
For more information about canceling orders please read our Refund and Order Cancellation Policies.
Q:
How do I follow the status of my order?
A:
If you wish to check the status of your order, you can contact our customer support team or you can use our website’s order status option.
Q:
When can I expect for my order to arrive?
A:
Arrival of the products depend on the shipping options you choose and the country of destination. You can find out about shipping options and rates by adding products to a shopping cart and proceeding to checkout.
Q:
What are your shipping options and rates?
A:
Shipping rates depend on the product you order, destination of the order, and the shipping option you choose. You can find out our shipping costs by adding products to a shopping cart and proceeding to checkout.
Q:
What countries do you ship to?
A:
We ship all over the globe. By filling out the order form you can check the delivery options we have for your country/region, or you can contact our customer service.
Q:
How are the products being sent?
A:
We respect confidentiality when sending products to our customers. Our orders are sent in discrete packages with no information attached about the product itself.
Q:
Something is wrong with my package. What should I do?
A:
If this is the case, we are truly sorry to hear that. You should contact our customer service team and we will try to resolve this problem. In these situations, we either reship the product, or make a refund.
Q:
How much do you charge the reship of the product?
A:
Reshipping the product if free of charge.
Q:
Why is my product delivery running late?
A:
If your delivery has surpassed the delivery time you should contact us, and we will reship your order free of charge, or give you a refund.
Q:
What if I haven’t found the answer to my question here?
A:
If you want to ask us anything, contact our customer service, and we will be more than happy to help you.